1.1 grassandair.com guarantee to refund the cost of any item you are not completely happy with when you return it to us unworn, in a saleable condition, in its original packaging with tags still attached, within 14 days of receipt.
1.2 Refunds will be credited to your original method of payment.
1.3 We offer a freepost returns address for returns within the UK: FREEPOST RTYB-CLKH-ZJLL, Grass & Air Ltd, Eco Works, 4 Midland Street, Manchester, M12 6LB
1.4 Unfortunately, we do not offer free returns from outside of the UK. If you would like to return your order from outside the UK, please post to Grass & Air, 4 Midland Street, Ardwick, Manchester, M12 6LB.
Note: The refund will be to the cost of the item only and will not include the delivery charge. Refunds will be credited to your original method of payment. Items returned from The Channel Islands, Ireland, Europe and International countries are at the customer’s own cost and liability.
1.5 If the item you received is faulty, please email firstname.lastname@example.org quoting your order number, your name and address, details of what is wrong with the product and if you would like an exchange or be issued with a full refund. You will then be contacted within 24 hours of receipt of email. Please note you must contact us within 48 hours of receiving your item.
1.6 If the item you received is incorrect, please email us within 48 hours of receiving your item, quoting your order number, your name and address, details of which item you would like to exchange it.