</iframe</noscript> <!-- End Google Tag Manager (noscript) --> <div id="signupBar" style="background: #346195;color: #fff;text-align:center;width:100%;padding: 5px;font-size: 13px;font-weight: bold;text-transform: uppercase;"><a href="/#homenewsletter">10% Off When You Subscribe to Our Mailing List!</a></div> <div class="nm-page-overflow"> <div class="nm-page-wrap"> <!-- top bar --> <div id="nm-top-bar" class="nm-top-bar"> <a href="/my-account" class="myaccount-customlocation">Login</a> <a href="/cart" class="mybag-customlocation">My Bag</a> <a href="#" id="nm-menu-cart-btn" class="cart-customlocation"><span class="cartCount">0</span></a> <div class="nm-row"> <div class="nm-top-bar-left col-xs-"> <div class="nm-top-bar-text"> <a href="/#homenewsletter">10% Off When You Subscribe to Our Mailing List!</a> </div> </div> <div class="nm-top-bar-right col-xs-"> </div> </div> </div> <!-- /top bar --> <div class="nm-page-wrap-inner"> <div id="nm-header-placeholder" class="nm-header-placeholder"></div> <header id="nm-header" class="nm-header default resize-on-scroll clear"> <div class="nm-header-inner"> <div class="nm-header-row nm-row"> <div class="nm-header-col col-xs-12"> <div class="nm-header-logo"> <a href="https://www.grassandair.com/"> <img src="https://www.grassandair.com/wp-content/uploads/2017/05/grassandair-logo.png" class="nm-logo" alt="Grass and Air"> <img src="https://www.grassandair.com/wp-content/themes/savoy/assets/img/logo-light@2x.png" class="nm-alt-logo" alt="Grass and Air"> </a> </div> <nav class="nm-main-menu"> <ul id="nm-main-menu-ul" class="nm-menu"> </ul> </nav> <nav class="nm-right-menu"> <ul id="nm-right-menu-ul" class="nm-menu"> <li id="menu-item-1051" class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-1051"><a href="https://www.grassandair.com/product-category/boys-rainwear/">Boys Rainwear</a> <ul class="sub-menu"> <li id="menu-item-1310" class="menu-item 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href="https://www.grassandair.com/product-category/accessories/kids-playwear/">Kids Playwear</a></li> <li id="menu-item-4544" class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-4544"><a href="https://www.grassandair.com/product-category/essentials/">Essentials</a></li> </ul> </li> <li id="menu-item-770" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-770"><a href="https://www.grassandair.com/about/">About</a></li> <li id="menu-item-4608" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-4608"><a href="https://www.grassandair.com/blog/">Blog</a></li> <li class="nm-menu-cart menu-item no-icon"> <a href="#" id="nm-menu-cart-btn"> <span class="nm-menu-cart-title">Basket</span> <span class="nm-menu-cart-count count nm-count-zero">0</span> </a> </li> <li class="nm-menu-search menu-item"><a href="#" id="nm-menu-search-btn"><i class="nm-font nm-font-search-alt flip"></i></a></li> <li class="nm-menu-offscreen 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class="col-xs-12"> <div id="post-1283" class="post-1283 page type-page status-publish hentry"> <div class="nm-row nm-row-full vc_row wpb_row promotext vc_custom_1497534342045"><div class="promotext nm_column wpb_column vc_column_container col-sm-12"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="nm-banner content-full image-type-fluid text-color-light" style=""><img src="https://www.grassandair.com/wp-content/uploads/2017/06/7.jpg" alt="little kids rainwear category banner image" /> <div class="nm-banner-content"> <div class="nm-banner-content-inner"> <div class="nm-banner-text h_center v_center align_center" style=""> <div class="nm-banner-text-inner"><h1 class="nm-banner-title large">Returns</h1></div> </div> </div> </div> </div></div></div></div></div><div class="nm-row nm-row-boxed vc_row wpb_row vc_custom_1497899857887"><div class="nm_column wpb_column vc_column_container col-sm-3"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element nm-highlight-text" > <div class="wpb_wrapper"> <h4>Our Returns Policy</h4> </div> </div> <div class="vc_empty_space" style="height: 30px" ><span class="vc_empty_space_inner"></span></div> </div></div></div><div class="nm_column wpb_column vc_column_container col-sm-9"><div class="vc_column-inner"><div class="wpb_wrapper"> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <h4>1. Returns and Refunds</h4> </div> </div> <div class="vc_empty_space" style="height: 14px" ><span class="vc_empty_space_inner"></span></div> <div class="wpb_text_column wpb_content_element " > <div class="wpb_wrapper"> <p>1.1 grassandair.com guarantee to refund the cost of any item you are not completely happy with when you return it to us unworn, in a saleable condition, in its original packaging with tags still attached, within 14 days of receipt.</p> <p>1.2 Refunds will be credited to your original method of payment.</p> <p>1.3 We offer a freepost returns address for returns within the UK: FREEPOST RTYB-CLKH-ZJLL, Grass & Air Ltd, Eco Works, 4 Midland Street, Manchester, M12 6LB</p> <p>1.4 Unfortunately, we do not offer free returns from outside of the UK. If you would like to return your order from outside the UK, please post to Grass & Air, 4 Midland Street, Ardwick, Manchester, M12 6LB.</p> <p>Note: The refund will be to the cost of the item only and will not include the delivery charge. Refunds will be credited to your original method of payment. Items returned from The Channel Islands, Ireland, Europe and International countries are at the customer’s own cost and liability.</p> <p>1.5 If the item you received is faulty, please email keepdry@grassandair.com quoting your order number, your name and address, details of what is wrong with the product and if you would like an exchange or be issued with a full refund. You will then be contacted within 24 hours of receipt of email. Please note you must contact us within 48 hours of receiving your item.</p> <p>1.6 If the item you received is incorrect, please email us within 48 hours of receiving your item, quoting your order number, your name and address, details of which item you would like to exchange it.</p> </div> </div> </div></div></div></div> </div> </div> </div> </div> </div> <!-- /page wrappers --> <div id="nm-page-overlay" class="nm-page-overlay"></div> <div id="nm-widget-panel-overlay" class="nm-page-overlay"></div> <!-- footer --> <footer id="nm-footer" class="nm-footer"> <div class="nm-footer-widgets clearfix"> <div class="nm-footer-widgets-inner"> <div class="nm-row nm-row-boxed"> <div class="col-xs-12"> <ul class="nm-footer-block-grid small-block-grid-1 medium-block-grid-2 large-block-grid-4"> <li id="nav_menu-2" class="widget widget_nav_menu"><h3 class="nm-widget-title">Shop</h3><div class="menu-upper-footer-1-container"><ul id="menu-upper-footer-1" class="menu"><li id="menu-item-1396" 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class="nm-mobile-menu-item-cart menu-item"> <a href="https://www.grassandair.com/cart/" id="nm-mobile-menu-cart-btn"> <span class="nm-menu-cart-title">Basket</span> <span class="nm-menu-cart-count count nm-count-zero">0</span> </a> </li> <li class="nm-mobile-menu-item-search menu-item"> <form role="search" method="get" action="https://www.grassandair.com/"> <input type="text" id="nm-mobile-menu-shop-search-input" class="nm-mobile-menu-search" autocomplete="off" value="" name="s" placeholder="Search products" /> <span class="nm-font nm-font-search-alt"></span> <input type="hidden" name="post_type" value="product" /> </form> </li> </ul> </div> <div class="nm-mobile-menu-main col-xs-12"> <ul id="nm-mobile-menu-main-ul" class="menu"> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-1051"><a href="https://www.grassandair.com/product-category/boys-rainwear/">Boys Rainwear</a><span class="nm-menu-toggle"></span> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-1310"><a href="https://www.grassandair.com/product-category/boys-rainwear/little-boys-rainwear/">Little Boys Rainwear</a><span class="nm-menu-toggle"></span></li> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-1311"><a href="https://www.grassandair.com/product-category/boys-rainwear/older-boys-rainwear/">Older Boys Rainwear</a><span class="nm-menu-toggle"></span></li> </ul> </li> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-1312"><a href="https://www.grassandair.com/product-category/girls-rainwear/">Girls Rainwear</a><span class="nm-menu-toggle"></span> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-1313"><a href="https://www.grassandair.com/product-category/girls-rainwear/little-girls-rainwear/">Little Girls Rainwear</a><span class="nm-menu-toggle"></span></li> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-1314"><a href="https://www.grassandair.com/product-category/girls-rainwear/older-girls-rainwear/">Older Girls Rainwear</a><span class="nm-menu-toggle"></span></li> </ul> </li> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-1305"><a href="https://www.grassandair.com/product-category/kids-wellies/">Kids Wellies</a><span class="nm-menu-toggle"></span></li> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-has-children menu-item-3442"><a href="https://www.grassandair.com/product-category/accessories/">Accessories</a><span class="nm-menu-toggle"></span> <ul class="sub-menu"> <li class="menu-item menu-item-type-taxonomy menu-item-object-product_cat menu-item-4541"><a href="https://www.grassandair.com/product-category/accessories/umbrellas/">Umbrellas</a><span class="nm-menu-toggle"></span></li> <li 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panel --> <div id="nm-widget-panel" class="nm-widget-panel"> <div class="nm-widget-panel-inner"> <div class="nm-widget-panel-header"> <div class="nm-widget-panel-header-inner"> <a href="#" id="nm-widget-panel-close"> <span class="nm-cart-panel-title">Basket <span class="nm-menu-cart-count count">0</span></span> <span class="nm-widget-panel-close-title">Close</span> </a> </div> </div> <div class="widget_shopping_cart_content"> <div id="nm-cart-panel" class="nm-cart-panel-empty"> <form id="nm-cart-panel-form" action="https://www.grassandair.com/cart/" method="post"> <input type="hidden" id="_wpnonce" name="_wpnonce" value="1050f852ff" /><input type="hidden" name="_wp_http_referer" value="/returns/" /></form> <div id="nm-cart-panel-loader"> <h5 class="nm-loader">Updating…</h5> </div> <div class="nm-cart-panel-list-wrap"> <ul class="woocommerce-mini-cart cart_list product_list_widget "> <li class="empty">No products in the basket.</li> </ul><!-- end product list --> </div> <div class="nm-cart-panel-summary"> <div class="nm-cart-panel-summary-inner"> <p class="buttons nm-cart-empty-button"> <a href="https://www.grassandair.com/shop/" id="nm-cart-panel-continue" class="button border">Continue shopping</a> </p> </div> </div> <script> (function($) { $( document.body ).on( 'click', '.remove', function() { ga( 'ec:addProduct', { 'id': ($(this).data('product_sku')) ? ($(this).data('product_sku')) : ('#' + $(this).data('product_id')), 'quantity': $(this).parent().parent().find( '.qty' ).val() ? $(this).parent().parent().find( '.qty' ).val() : '1', } ); ga( 'ec:setAction', 'remove' ); ga( 'send', 'event', 'UX', 'click', 'remove from cart' ); }); })(jQuery); </script> </div> </div> </div> </div> <!-- /widget panel --> <!-- login popup --> <div id="nm-login-popup-wrap" class="nm-login-popup-wrap mfp-hide"> <div class="woocommerce-notices-wrapper"></div> <div id="customer_login" class="nm-myaccount-login"> <div class="nm-myaccount-login-inner"> <div id="nm-login-wrap" class="inline slide-up fade-in"> <h2>Log in</h2> <form action="https://www.grassandair.com/my-account/" method="post" class="login"> <input type="hidden" class="nm-login-popup-redirect-input" name="redirect" value="https://www.grassandair.com/my-account/" /> <p class="form-row form-row-wide"> <label for="username">Username or email address <span class="required">*</span></label> <input type="text" class="woocommerce-Input woocommerce-Input--text input-text" name="username" id="username" value="" /> </p> <p class="form-row form-row-wide"> <label for="password">Password <span class="required">*</span></label> <input class="input-text" type="password" name="password" id="password" /> </p> <p class="form-row form-group"> <label class="woocommerce-form__label woocommerce-form__label-for-checkbox inline"> <input class="woocommerce-form__input woocommerce-form__input-checkbox" name="rememberme" type="checkbox" id="rememberme" value="forever" /> <span>Remember me</span> </label> <span class="woocommerce-LostPassword lost_password"> <a href="https://www.grassandair.com/my-account/lost-password/">Lost your password?</a> </span> </p> <p class="form-actions"> <input type="hidden" id="woocommerce-login-nonce" name="woocommerce-login-nonce" value="2e9e3fc3a2" /><input type="hidden" name="_wp_http_referer" value="/returns/" /> <button type="submit" class="woocommerce-Button button" name="login" value="Log in">Log in</button> <div class="nm-login-form-divider"><span>Or</span></div> <a href="#" id="nm-show-register-button" class="button border">Create an account</a> </p> </form> </div> <div id="nm-register-wrap"> <h2>Register</h2> <form action="https://www.grassandair.com/my-account/" method="post" class="register"> <input type="hidden" class="nm-login-popup-redirect-input" name="redirect" value="https://www.grassandair.com/my-account/" /> <p class="form-row form-row-wide"> <label for="reg_email">Email address <span class="required">*</span></label> <input type="email" class="woocommerce-Input woocommerce-Input--text input-text" name="email" id="reg_email" value="" /> </p> <p class="form-row form-row-wide"> <label for="reg_password">Password <span class="required">*</span></label> <input type="password" class="input-text" name="password" id="reg_password" /> </p> <p class="form-row form-row-wide mailchimp-newsletter"><input class="woocommerce-form__input woocommerce-form__input-checkbox input-checkbox" id="mailchimp_woocommerce_newsletter" type="checkbox" name="mailchimp_woocommerce_newsletter" value="1"> <label for="mailchimp_woocommerce_newsletter" class="woocommerce-form__label woocommerce-form__label-for-checkbox inline"><span>Tick the box to be the first to find out about our new products and exclusive offers.</span></label></p><div class="clear"></div><div class="woocommerce-privacy-policy-text"></div> <p class="form-actions"> <input type="hidden" id="woocommerce-register-nonce" name="woocommerce-register-nonce" value="5ad5202b76" /><input type="hidden" name="_wp_http_referer" value="/returns/" /> <button type="submit" class="woocommerce-Button button" name="register" value="Register">Register</button> <div class="nm-login-form-divider"><span>Or</span></div> <a href="#" id="nm-show-login-button" class="button border">Log in</a> </p> </form> </div> </div> </div> </div> <!-- /login popup --> <!-- quickview --> <div id="nm-quickview" class="clearfix"></div> <!-- /quickview --> <!-- Custom Javascript --> <script type="text/javascript"> jQuery('a#size-guide').on( 'click', function(e) { e.preventDefault; jQuery('html, body').animate({ scrollTop: jQuery('#tab-title-description').offset().top }, 500); jQuery('#tab-title-size_guide a').click(); }); </script> <!-- Instagram Feed JS --> <script type="text/javascript"> var sbiajaxurl = "https://www.grassandair.com/wp-admin/admin-ajax.php"; </script> <div id="nm-page-includes" class="quickview banner login-popup " style="display:none;"> </div> <!-- Facebook Pixel Code --> <noscript> <img height="1" width="1" style="display:none" alt="fbpx" src="https://www.facebook.com/tr?id=779252852454566&ev=PageView&noscript=1"/> </noscript> <!-- DO NOT MODIFY --> <!-- End Facebook Pixel Code --> <script type="text/javascript"> var c = document.body.className; c = c.replace(/woocommerce-no-js/, 'woocommerce-js'); document.body.className = c; </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/visual-composer/nm-js_composer_front.min.js?ver=2.1.1'></script> <script type='text/javascript'> /* <![CDATA[ */ var wpcf7 = {"apiSettings":{"root":"https:\/\/www.grassandair.com\/wp-json\/contact-form-7\/v1","namespace":"contact-form-7\/v1"},"cached":"1"}; /* ]]> */ </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/contact-form-7/includes/js/scripts.js?ver=5.1.1'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/woocommerce/assets/js/jquery-blockui/jquery.blockUI.min.js?ver=2.70'></script> <script type='text/javascript'> /* <![CDATA[ */ var wc_add_to_cart_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","i18n_view_cart":"View basket","cart_url":"https:\/\/www.grassandair.com\/cart\/","is_cart":"","cart_redirect_after_add":"no"}; /* ]]> */ </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/woocommerce/assets/js/frontend/add-to-cart.min.js?ver=3.5.7'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/woocommerce/assets/js/js-cookie/js.cookie.min.js?ver=2.1.4'></script> <script type='text/javascript'> /* <![CDATA[ */ var woocommerce_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%"}; /* ]]> */ </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/woocommerce/assets/js/frontend/woocommerce.min.js?ver=3.5.7'></script> <script type='text/javascript'> /* <![CDATA[ */ var wc_cart_fragments_params = {"ajax_url":"\/wp-admin\/admin-ajax.php","wc_ajax_url":"\/?wc-ajax=%%endpoint%%","cart_hash_key":"wc_cart_hash_1a862835a7bc379798f293ae5cd60338","fragment_name":"wc_fragments_1a862835a7bc379798f293ae5cd60338"}; /* ]]> */ </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/woocommerce/assets/js/frontend/cart-fragments.min.js?ver=3.5.7'></script> <script type='text/javascript'> /* <![CDATA[ */ var mailchimp_public_data = {"site_url":"https:\/\/www.grassandair.com","ajax_url":"https:\/\/www.grassandair.com\/wp-admin\/admin-ajax.php","queue_url":"https:\/\/www.grassandair.com\/wp-json\/mailchimp-for-woocommerce\/v1\/queue\/work","queue_should_fire":"1"}; /* ]]> */ </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/plugins/mailchimp-for-woocommerce/public/js/mailchimp-woocommerce-public.min.js?ver=2.1.16'></script> <script type='text/javascript' src='https://chimpstatic.com/mcjs-connected/js/users/95318c508465752f92b24ff7f/fb45ef0c84dd47f0610fee968.js?ver=2.1.16'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-includes/js/wp-embed.min.js?ver=5.1.1'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/plugins/modernizr.min.js?ver=2.8.3'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/plugins/slick.min.js?ver=1.5.5'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/plugins/jquery.magnific-popup.min.js?ver=0.9.9'></script> <script type='text/javascript'> /* <![CDATA[ */ var nm_wp_vars = {"themeUri":"https:\/\/www.grassandair.com\/wp-content\/themes\/savoy","ajaxUrl":"\/wp-admin\/admin-ajax.php","woocommerceAjaxUrl":"\/?wc-ajax=%%endpoint%%","searchUrl":"https:\/\/www.grassandair.com\/?s=","pageLoadTransition":"0","cartPanelQtyArrows":"1","shopFiltersAjax":"1","shopAjaxUpdateTitle":"1","shopImageLazyLoad":"1","shopScrollOffset":"70","shopScrollOffsetTablet":"70","shopScrollOffsetMobile":"70","shopSearch":"header","shopSearchMinChar":"2","shopSearchAutoClose":"1","shopAjaxAddToCart":"1","shopRedirectScroll":"1","shopCustomSelect":"1","quickviewLinks":{"thumb":"","title":"","link":"1"},"productLayout":"default","galleryZoom":"1","galleryThumbnailsSlider":"1","shopYouTubeRelated":"1","checkoutTacLightbox":"1","wpGalleryPopup":"0"}; /* ]]> */ </script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/nm-core.min.js?ver=2.1.1'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/nm-blog.min.js?ver=2.1.1'></script> <script type='text/javascript' src='https://www.grassandair.com/wp-content/themes/savoy/assets/js/nm-shop-login.min.js?ver=2.1.1'></script> <!-- WooCommerce JavaScript --> <script type="text/javascript"> jQuery(function($) { $( '.add_to_cart_button:not(.product_type_variable, .product_type_grouped)' ).click( function() { ga( 'ec:addProduct', {'id': ($(this).data('product_sku')) ? ($(this).data('product_sku')) : ('#' + $(this).data('product_id')),'quantity': $(this).data('quantity')} ); ga( 'ec:setAction', 'add' ); ga( 'send', 'event', 'UX', 'click', 'add to cart' ); }); ga( 'send', 'pageview' ); }); </script> </div> <!-- /page overflow wrapper --> </body> </html>